$13.95 flat rate Canada + US Shipping


Lotsa Collection by Liz Clay

Q: When can I expect to get my order?
A: All orders ship within two days of receipt. 

Q: I’d like to have a name added and the hair and eye colour changed to one of the giclee prints. How does that work?
A: When completing the order online, fill in the comments section with the name, hair and eye colour.  Touch-ups will take about two days and then you will receive a photo of the painting for your approval before the order ships.

Q: How will my order be shipped?
A: Cici Art Factory uses Canada Post for our shipping needs. UPS shipping is available although at increased rates (please contact us for a rate). We calculate shipping fees automatically at check-out.

Q: How much is shipping?
A: Canada and US shipping is flat-rate $13.95.  

Q: If I live in Vancouver, can I pick up my art in person?
A: Yes! Simply email liz@ciciartfactory.com and we can arrange for pick-up free of charge.  The studio is located in Kitsilano and the art can be arranged to be left out on a certain day.   

Q: What is your return policy?
A: We want you to love your painting. If for any reason you are not satisfied with your purchase, please email or call us within 10 days of delivery to arrange for an exchange or refund. Please note:

  • If your merchandise arrives damaged please contact us immediately.
  • If you return an item, it must be in its original packaging in saleable condition.
  • Shipping and handling charges are not refundable.
  • You are responsible for all shipping charges for returning an item and Cici Art Factory will not accept any COD shipping of returns.

Q: Are your prices in Canadian or US dollars?
A: Canadian!

Q: Do I pay sales tax with online purchases?
A: Residents of British Columbia, Canada will also be charged 7% PST on top of the purchase price. If you are an out-of-province or international customer (including the US), you are responsible for all customs and duties.

Q: Can you ship to an address other than my billing address?
A: You can send a package to either your billing address (the same as your PayPal account) or a shipping address (an alternate address used to ship purchases to other locations). Be sure to enter the shipping address and a phone number correctly. If you enter the wrong address, you are responsible for any charges by the carrier to redirect your package to the right address.

Please note that we do not ship to P.O boxes.

Q: Will the colours I see on the website exactly match what I will get?

A: Colours vary per computer screen and browser. Our paintings and prints are as close as possible to what you see on your screen, but we cannot control what setting your computer screens are on, and so we cannot guarantee an exact match.